Our 48 Hour Money Back Guarantee

Our 48 Hour Money Back Guarantee

We back our product and our experience so you can choose your next car with confidence and peace of mind. There are occasions where you may feel that you have made the wrong decision. In a traditional dealership you have no return policy. With Big Box Cars we have a clear 48-hour money back guarantee policy which states that “if for any reason you are not happy with the purchase of your vehicle and it does not work for your needs, then you have a 48 hour money back guarantee where you can return the car for a refund, no questions asked.”

Naturally there are some terms and conditions so you can have clarity and transparency for your purchase decision.

- Within 2 consecutive days of delivery you are entitled to a full refund of the purchase price of the car. This needs to be provided in writing or via email within the 48 hours’ period.

- The vehicle will need to be returned by the owner to 127 Riawena Road, Salisbury, Queensland 4107 in the same condition it was at purchase. The exception is fair wear and tear or a mechanical problem that was not caused by you.

- If the purchase agreement involves a trade in vehicle, we will not sell that trade-in vehicle until the 48-hour money back guarantee period has lapsed

Some situations will impact the 48-hour guarantee:

- If the vehicle is financed, and the amount refundable is not sufficient to payout the loan, then the money back guarantee does not apply.

- If the vehicle has driven more than 300km before it is returned, the 48-hour money back guarantee does not apply.

- If the vehicle sustains any damage or has been in an accident before it is returned, the 48-hour money back guarantee does not apply.

- A limit of 2 cars per customer applies in any 12-month period